Software · Public Sector Services

ServingIS

Community assistance portal for public sector services.

ServingIS serves public sector organizations that fund, administer, or distribute grants and relief funds to local communities — giving applicants a modern front door and program staff the tools to manage the full review lifecycle.

Programs we support
Housing Assistance
Scholarships
Disaster Relief
Other Public Grants
01Public intake portal

A modern front door for the public.

Replace paper forms and PDFs with an accessible online experience that meets applicants where they are — on any device, in any program.

01

Application Portal

A modern, accessible online portal with secure login that allows members of the public to discover programs and submit applications for funds, grants, or relief assistance — from any device, without a paper form.

02

Rules-Based Screening

Deploy advanced logic systems to screen out ineligible applicants and advance eligible applicants based on predefined rules.

03

Documents and e-Signatures

Provide the option for applicants to submit documents and e-sign directly in the portal.

02Case management system

Application processing system, from initial review to final decision.

Give program staff a single workspace to triage, review, and decide — with a full audit trail behind every action.

01

Application Review

Program staff can view all incoming applications in a centralized queue, with tools to triage, assign, and track each case through the review process.

02

Follow-Up Management

Manage applicant follow-up requests, missing documentation, and communications in one place, with a full audit trail.

03

Approvals and Rejections

Issue final determinations with configurable approval and rejection workflows, including notification templates and disposition tracking.

03Analytics & reporting

Know how your programs are performing.

Track volume, processing times, and outcomes out of the box — and dig into the specifics whenever leadership asks.

01

Activity Reports

Generate pre-built activity reports to track application volume, processing times, approval rates, and program performance across time periods.

02

Query Builder

Run ad hoc queries across your program data to answer operational questions and surface custom insights on demand.

Learn how ServingIS can support your programs.